Service Catalog

The service catalog lists all the services that are provided to the organization. Unlike conventional catalogs which one may be familiar with, similar to Amazon.com, service catalogs are the dynamic hub of service management for any groups' procurement. These include not only services, but also supported products, policies, procedures, support information, as well as contact information and escalation lists.

So when an end-user buys a desktop, or a laptop, or a PDA, the service for its lifecycle is included so costs are not hidden from the end-user. Online product-oriented systems have no mechanism for service, warranty, and reconciliation. But service catalogs include those costs to inform customers and end-users of otherwise hidden costs. The idea is to tell customers or end-users, upfront, what those costs are to operate the business. To the user, it's not fair otherwise.

One of the most important roles that the service catalog plays is that it is the entry point for the business into IT. Everything that IT can do to help the business is in the service catalog. And, if it is not in the service catalog, and the business needs it, than the process and procedures to provision for a new service begin with the service desk.

The LEX Service Catalog - Logicstudio's flagship product - is auto-configurable and allows for real-time updating of products, services, and processes.