Seat Management

Under Seat management, organizations enter into comprehensive, performance-based services contracts with commercial companies to provide for all-encompassing desktop personal computing (PC) management. Services procured would include providing hardware (PCs, servers, and peripherals), software applications, help desk services, maintenance, repair, and technology refreshment: more importantly, in upgrading and replacing computer hardware on a regular pre-defined schedule so that technology is kept current.

Seat management complements the "managed services" aspect of operating projects - for many Prime Systems Integrators - where the Prime entity can be measured by performance through service level agreements, or SLAs. Seat management is the result of ITIL implementation where managers can see into their businesses and understand what is actually happening, and then continually improve services and processes.

The value of LEX's Seat management module is that does much more than just coordinating the installation, operation, and maintenance of workstations in an enterprise network. It works with the business to associate and designate specific qualities and attributes to a Seat as a flexible business object. This means that each Seat has a defined role and function, and has an acknowledged utility and warranty to the business. This defined is utility and warranty as a real and measurable value to the business.

LEX brings efficiency and effectiveness to Seat management from the initial service design phase by ensuring that the seat has a predefined use and purpose and that it is structured to meet both objectives, through continual service improvement phase by providing the business with visibility at the Seat level. Through LEX, Seat management meets the goals of ITIL by improving quality and reducing costs. But, most importantly, LEX empowers the business to see into itself and understand what is has.